Choose from our growing selection of educational webinars available live and on demand.
All-Hands on Deck for Resident Happiness: Rethinking Your Approach to Customer Service
Presented Live: March 22, 2023 | Noon – 1pm cst
You might ask yourself, how can we possibly add any additional duties to our day-to-day practices? However, a well-designed customer service program is not only the foundation for building trusting relationships with residents and families, but when a system can be fully implemented, it can enhance resident satisfaction and reduce the risk of a complaint survey. We are not talking about a good form to collect a grievance, but a philosophy of service embraced by multiple departments and team members.
Building an Effective Skin Integrity Program
This 6-part series Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT, President, Senior Providers Resource to provide a six-part educational series that will help your team with the goal to provide clinicians with the knowledge, skills, and resources to build a sustainable skin management program in your organization.
Previously Recorded: Nursing Home Survey Process: Preparing for Success
Clinical System Survival – Previously recorded
